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Incidences management

In case of loss or theft, the user may request the locking of his/her card and a duplicate of it. The application can be processed by one of this two ways:

- In person, going to any of the Management Offices of the Public Transport Card with balance recovery service. The user must attach a responsible statement (get form here). It is essential that he/she comes with the original or a photocopy of the ID.

- Online, at, clicking on the "Duplicate due to theft / loss" button in the side menu.

At the request of the interested party, the Consorcio Regional de Transportes de Madrid will block the use of the card, once the status and balance of tickets contained in the lost or stolen card have been checking. The CRTM will issue a new card with the tickets contained on the missing card within the following five days.

If the user waives the tickets contained at the stolen card or lost, he could go to any of the management offices of the Public Transport Card to request the issue of the new card.

  The new issuance of the card for loss or theft will cost EUR 6.00.

Consorcio de Transportes de Madrid Consorcio de Transportes de Madrid - Tu sistema de transportes
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