Consorcio Regional de Transportes de Madrid

Consorcio de Transportes de Madrid - Ir a la página de inicio

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How to get it?

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Users who renew an annual travel pass

The CRTM will send a communication at the end of November to users who have the 2020 Annual Travel Pass, indicating how to proceed with the renewal of this ticket for 2021.

For any other circumstance (loss of the card, change of zone of the Annual Travel Pass, etc.) you can go to one of the management offices of the Public Transport Card, except the offices of the EMT of Madrid, Parla and Valdemoro.

For further information, please contact tarjetatransportepublico@madrid.org or phone 012 for any questions.

Users who renew an annual travel pass

The CRTM will send a communication at the end of November to users who have the 2020 Annual Travel Pass, indicating how to proceed with the renewal of this ticket for 2021.

For any other circumstance (loss of the card, change of zone of the Annual Travel Pass, etc.) you can go to one of the management offices of the Public Transport Card, except the offices of the EMT of Madrid, Parla and Valdemoro.

For further information, please contact tarjetatransportepublico@madrid.org or phone 012 for any questions.

  • Required documentation
    • Current photo, whose colour and size must be similar to the passport one (except you request it in the management office, where the photo is taken in situ).
    • ID, passport or residence authorization.
    • Application.
    • Other documents:

      • If you meet the criteria to obtain a discount for being a member of a large family, you must present the certificate of large family or  the certificate attesting this condition, which can be downloaded from the APP Tarjeta Familia Numerosa.
      • If you meet the criteria to obtain a discount for disability, you must present the certificate of disability (equal or higher than 65%).
      • If the requesting party is 14 years old and does not have an ID, he/she must present the Family Book or the birth certificate. In addition, he/she must present a printed authorization of his/her parents/guardian and the ID of his/her parents/guardian.
    • Current photo, whose colour and size must be similar to the passport one (except you request it in the management office, where the photo is taken in situ).
    • ID, passport or residence authorization.
    • Application.
    • Other documents:

      • If you meet the criteria to obtain a discount for being a member of a large family, you must present the certificate of large family or  the certificate attesting this condition, which can be downloaded from the APP Tarjeta Familia Numerosa.
      • If you meet the criteria to obtain a discount for disability, you must present the certificate of disability (equal or higher than 65%).
      • If the requesting party is 14 years old and does not have an ID, he/she must present the Family Book or the birth certificate. In addition, he/she must present a printed authorization of his/her parents/guardian and the ID of his/her parents/guardian.
  • Issuance channels


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