You are in:
- Home
- Tickets and fares
- Public Transport Personal Card
- How to get it?
How to get it?
Coronavirus prevention information:
Extraordinary measures in the management offices of the Public Transport Card
Users who renew an annual travel pass
The CRTM will send a communication at the end of November to users who have the 2020 Annual Travel Pass, indicating how to proceed with the renewal of this ticket for 2021.
For any other circumstance (loss of the card, change of zone of the Annual Travel Pass, etc.) you can go to one of the management offices of the Public Transport Card, except the offices of the EMT of Madrid, Parla and Valdemoro.
For further information, please contact tarjetatransportepublico@madrid.org or phone 012 for any questions.
Coronavirus prevention information:
Extraordinary measures in the management offices of the Public Transport Card
Users who renew an annual travel pass
The CRTM will send a communication at the end of November to users who have the 2020 Annual Travel Pass, indicating how to proceed with the renewal of this ticket for 2021.
For any other circumstance (loss of the card, change of zone of the Annual Travel Pass, etc.) you can go to one of the management offices of the Public Transport Card, except the offices of the EMT of Madrid, Parla and Valdemoro.
For further information, please contact tarjetatransportepublico@madrid.org or phone 012 for any questions.
New users of the card
You can request it as follows:
- Through the Internet, in which case you will receive the card at the address indicated on the application approximately 7 to 15 working days (tarjetatransportepublico.crtm.es)
- In person, scheduling an appointment calling at 012 or at tarjetatransportepublico.crtm.es, in the management offices of the Public Transport Card. On the appointment date, you must go to the appropriate office with the documentation requested (except for the photo, which will be taken in the office). You will receive the card at the time.
Cards requested by new users shall cost EUR 4.00.
New users of an annual travel pass
Users who want to purchase an annual travel pass for the first time may request it as follows:
- In person in the management offices. To go to those places, users must schedule an appointment calling at 012 or at tarjetatransportepublico.crtm.es.
The user must pay the pass with a credit card.
On October 31, the deadline to request Annual Passes for 2020 will end. Applications from November 1 will lead to the preparation of Public Transport Cards that will be delivered with the load of the Annual Passes that is requested, ready to be used from January 2021.
Users who need information, please contact tarjetatransportepublico@madrid.org or phone 012 for any questions.
It is important to provide contact details (email and mobile phone) in the application form so that we can report any incident in the management of the new card or its location in case of loss.
If you do not receive the card within the deadlines, see what to do in the FAQ.
New users of the card
You can request it as follows:
- Through the Internet, in which case you will receive the card at the address indicated on the application approximately 7 to 15 working days (tarjetatransportepublico.crtm.es)
- In person, scheduling an appointment calling at 012 or at tarjetatransportepublico.crtm.es, in the management offices of the Public Transport Card. On the appointment date, you must go to the appropriate office with the documentation requested (except for the photo, which will be taken in the office). You will receive the card at the time.
New users of an annual travel pass
Users who want to purchase an annual travel pass for the first time may request it as follows:
- In person in the management offices. To go to those places, users must schedule an appointment calling at 012 or at tarjetatransportepublico.crtm.es.
The user must pay the pass with a credit card.
On October 31, the deadline to request Annual Passes for 2020 will end. Applications from November 1 will lead to the preparation of Public Transport Cards that will be delivered with the load of the Annual Passes that is requested, ready to be used from January 2021.
Users who need information, please contact tarjetatransportepublico@madrid.org or phone 012 for any questions.
It is important to provide contact details (email and mobile phone) in the application form so that we can report any incident in the management of the new card or its location in case of loss.
If you do not receive the card within the deadlines, see what to do in the FAQ.
