Users who want to purchase an annual travel pass for the first time in 2022 must go in person to the Public Transport Card Management Offices. To go to those places, users must schedule an appointment calling at 012 or at tarjetatransportepublico.crtm.es.

If you already have a personal Public Transport Card, take it with you on the day of your appointment, but remember that in order to load an annual travel pass on it, the card must not have any other personal ticket loaded on it (30-day Travel Pass). 

The Annual Pass can be acquired from January 1 to October 31 of the current year, being its price proportional to the number of months remaining in the year, including the month in which it is acquired.

On October 31, the term to acquire Annual Passes for 2022 ends, since, as of that date, the price is the equivalent to that of the 30-day tickets. 

The user must pay the pass with a credit card.

On December 1, 2022, the term will open to recharge an Annual Travel Pass valid in 2023, which you can use from January 1, 2023. 

For any other circumstance (loss of the card, change of fare zone of the Annual Pass, etc.) you can go to one of the Management Offices, except the EMT office in Madrid. 

For any questions related to the Public Transport Card, you can contact us by calling 012 or by e-mail tarjetatransportepublico@madrid.org.

 It is important to provide the contact information (email and mobile phone) on the application form so that we can report any incident in the management of the new card or its location in the event of loss.