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Business management and customer service

The CRTM has among its main goals boost to develop of the public transport use, the customer service and coordinated communication of the transport system. Therefore, this institution has the following responsibilities:

  • Marketing of transport tickets, including marketing agreements management, ticket trade policy, and ticketing controlling and monitoring.

  • Complaints procedures and suggestions from public transport users.

  • Information on the public transport (tickets issuance, travel passes loading, penalties, etc.) throughout information channels of customer service.

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