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FAQ

What about large families and disable people?

To benefit of the established discounts, members of large families and disable people with an invalidity degree equal or higher of 65% must get a personal TTP in which loading the ten-trips ticket or single tickets.

I already have the Travel Pass, can I load other ticket in my Public Transport Card (TTP)?

On your personal TTP card you can upload a personal travel pass and two non-personal tickets, or three non-personal tickets.

And if I have a tourist ticket?

The tourist ticket makes an exemption, because once it is validated, this same Multi Card containing the tourist tickets can be used to load single tickets and ten-trips tickets.

Example: in a Multi Card from the automatic machine of Metro de Madrid and containing a two days Zone A tourist ticket, a Metrobús ten-trip tickets can be charged once expiring its period of validity.

Damage

The two-year warranty period provides the user with the right to free replacement of the damaged card, whenever the defects do not arise due to its misuse.

I cannot access to public transports with my Multi Card

When a Multi Card validation is not possible due to unknown causes, the user will buy a single-ticket and manage the incident at a TTP management office where a solution will be given.

And if my Multi Card is robbed?

In case of loss and theft, no reimbursement or any new issue is expected, thus a new Multi Card must be acquired at the automatic machines of Metro de Madrid and Light Rail, at the network of officially licensed tobacco shops and others authorised sale points.

 


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