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Management Offices

See here the location and public opening hours of the PTC Management Offices operating in the Madrid Region.


  • AEROPUERTO T2 Office with balance recovery function Office available for the management of the Annual Public Transport Card
    Metro lobby
    Monday to Sunday from 8:00 a.m. to 8:00 p.m. 
    Open May 1, 2 and 15 from 8:00 a.m. to 8:00 p.m.
    This office only resolves incidents and sells Tourist Cards
  • EMT and Suburban Bus Logo Metro8
  • AEROPUERTO T4 Office with balance recovery function Office available for the management of the Annual Public Transport Card
    Metro/Renfe lobby
    Monday to Sunday from 8:00 a.m. to 8:00 p.m. 
    Open May 1, 2 and 15 from 8:00 a.m. to 8:00 p.m.
    This office only resolves incidents and sells Tourist Cards
  • Suburban Rail EMT and Suburban Bus Logo Metro 8
  • ATOCHA-RENFE Office with balance recovery function Office available for the management of the Annual Public Transport Card
    Level -1
    Monday to Friday from 7:00 a.m. to 10:00 p.m.; Saturday from 10:00 a.m. to 10:00 p.m.
    Closed 1, 2 and 15 May
  • Suburban Rail Metro 1
  • AVENIDA DE AMÉRICA INTERCHANGE STATION Office with balance recovery function Office available for the management of the Annual Public Transport Card
    Level -1
    Monday to Friday from 7:00 a.m. to 10:00 p.m.; Saturday from 10:00 a.m. to 10:00 p.m.
    Closed 1, 2 and 15 May
  • Long distance buses, suburban and EMT buses logosMetro 4679
  • CONSORCIO REGIONAL DE TRANSPORTES Office with balance recovery function Office available for the management of the Annual Public Transport Card
    Plaza Descubridor Diego de Ordás, 3
    Monday to Friday from 8:00 a.m. to 8:00 p.m.
    Closed 1, 2 and 15 May
  • Metro 1 Ríos Rosas 7 Alonso Cano EMT Logo 3 12 37 45 149
  • EMT Offices
    Calle Cerro de la Plata, 4. Monday to Friday from 8:00 a.m. to 2:00 p.m.
    Closed 1, 2 and 15 May
    This office only makes cards for the first time, it does not resolve incidents
  • Metro 1 6 Pacífico
    EMT Logo 8 10 24 37 54 56 57 136 141 156 310
  • MONCLOA INTERCHANGE STATION Office with balance recovery function Office available for the management of the Annual Public Transport Card
    Level -2
    Monday to Friday from 7:00 a.m. to 10:00 p.m.; Saturday and Sunday from 10:00 a.m. to 10:00 p.m. 
    Open May 1 and 2 from 7:00 a.m. to 10:00 p.m.; and 15 from 8:00 a.m. to 8:00 p.m.
  • EMT and Suburban buses logos Metro3 6
  • NUEVOS MINISTERIOS INTERCHANGE STATION Office with balance recovery function Office available for the management of the Annual Public Transport Card
    Main Ticket Hall
    Monday to Friday from 7:00 a.m. to 10:00 p.m.; Saturday from 10:00 a.m. to 10:00 p.m.
    Closed 1, 2 and 15 May
  • Suburban Rail Metro 6 810
  • PLAZA DE CASTILLA INTERCHANGE STATION Office with balance recovery function Office available for the management of the Annual Public Transport Card
    Access to Paseo de la Castellana. Street level
    Monday to Friday from 7:00 a.m. to 10:00 p.m.; Saturday and Sunday from 10:00 a.m. to 10:00 p.m. 
    Open May 1 and 2 from 7:00 a.m. to 10:00 p.m.; and 15 from 8:00 a.m. to 8:00 p.m. 
  • EMT and Suburban buses logos Metro1 9 10
  • PRÍNCIPE PÍO INTERCHANGE STATION Office with balance recovery function Office available for the management of the Annual Public Transport Card
    Street level
    Monday to Friday from 7:00 a.m. to 10:00 p.m.; Saturday from 10:00 a.m. to 10:00 p.m.
    Closed 1, 2 and 15 May
  • Suburban Rail EMT and Suburban buses logosMetro 6 10 R
  • SOL Office with balance recovery function Office available for the management of the Annual Public Transport Card
    Level -1
    Monday to Friday from 7:00 a.m. to 10:00 p.m.; Saturday and Sunday from 10:00 a.m. to 10:00 p.m. 
    Open May 1 and 2 from 7:00 a.m. to 10:00 p.m.; and 15 from 8:00 a.m. to 8:00 p.m.
  • Suburban Rail Metro 1 2 3
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Office with balance recovery function Office with balance recovery function in case of loss or theft of the PT Card

Office available for the management of the Annual Public Transport Card Office for the Annual Public Transport Card 2015 management (previous appointment)


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